Sales Policy for ShineCite
Effective Date: February 15, 2025

At ShineCite, we aim to provide our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions under which our products are sold, ensuring that you have all the information you need when purchasing from our store. Please take a moment to review our policy below.

1. Product Availability

  • Stock Availability: While we make every effort to ensure that all items on our website are available for purchase, inventory levels can fluctuate. In the event that an item is out of stock after your order has been placed, we will notify you as soon as possible and provide options, such as backordering or issuing a refund for that specific item.
  • Product Descriptions: We strive to provide accurate and up-to-date product descriptions, including details about size, color, material, and pricing. However, we cannot guarantee that every product description will be error-free, and we reserve the right to correct any inaccuracies at any time.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. While we make every effort to ensure our prices are accurate, errors may occur, and we reserve the right to cancel or modify any orders that have incorrect pricing.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout. Payment is due at the time of purchase, and orders will not be processed until full payment has been received.
  • Sales Tax: Sales tax will be applied to orders based on the shipping destination and local tax laws. The applicable sales tax will be calculated during the checkout process.

3. Order Confirmation and Cancellation

  • Order Confirmation: Once your order is placed, you will receive an email confirmation detailing your order items, total cost, and estimated delivery date. If you do not receive a confirmation email, please check your spam folder or contact us for assistance.
  • Order Cancellation: If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled, but you may return the item following our Refund and Returns Policy.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods to meet your needs. Shipping fees will vary depending on the delivery address, shipping method selected, and order size. Shipping costs will be calculated during checkout.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days. Please note that during peak shopping seasons or special promotions, processing times may be slightly longer.
  • Delivery Time: Delivery times depend on your chosen shipping method and location. Once your order is shipped, you will receive tracking information to monitor the progress of your package.
  • Shipping Restrictions: We currently ship to U.S. domestic addresses only. For international orders, please contact us directly to inquire about shipping options.

5. Promotions and Discounts

  • Promotional Offers: From time to time, ShineCite may offer promotional discounts or sales events. These promotions may have specific terms and conditions, such as a limited time frame or a minimum purchase requirement. Be sure to check the details before making a purchase.
  • Discount Codes: If you have a valid discount code, you can enter it during the checkout process to apply the discount to your order. Discount codes cannot be applied after the order has been completed.

6. Returns and Exchanges

  • Return Policy: We want you to be fully satisfied with your purchase. If you’re not completely happy, please refer to our Refund and Returns Policy for information on how to initiate a return or exchange.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will gladly assist you in resolving the issue and offer either a refund or replacement, depending on your preference.

7. Customer Service
If you have any questions or need assistance regarding your order, product availability, or our Sales Policy, please do not hesitate to reach out to us. Our customer service team is here to help you!

  • Email: info@shinecite.com
  • Phone: (316) 755-1959
  • Address: 213 N Emporia St, Valley Center, Kansas

8. Amendments to the Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about the terms of sale.

Thank you for choosing ShineCite! We look forward to providing you with stylish, high-quality fashion and accessories.