Sales Policy of Shinecite

Effective Date: December 31, 2024

Welcome to Shinecite, your destination for luxury fashion products. Our sales policy ensures a smooth and transparent shopping experience for all our valued customers. Below, we outline the terms and conditions that apply to every purchase made with us.

1. General Information

Shinecite is dedicated to offering premium-quality fashion items designed to meet the highest standards of style and elegance. By purchasing from Shinecite, you agree to the terms outlined in this policy.

Contact Information:

2. Payment Options

We accept a variety of payment methods to ensure convenience for our customers. These include:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • Online Payment Services: PayPal, Stripe

  • Bank Transfers (details provided during checkout)

All transactions are processed securely, and your payment information is protected under our privacy policies.

3. Pricing Policy

  • All prices listed on our website are in USD and include applicable taxes unless otherwise stated.

  • Shinecite reserves the right to modify product prices without prior notice. Prices at the time of purchase will be honored.

  • Promotions, discounts, and offers are valid only during the specified time period.

4. Shipping Policy

  • We offer worldwide shipping for our products. Shipping costs and delivery times vary depending on the destination and selected shipping method.

  • Customers will receive a confirmation email with tracking details once their order is dispatched.

  • Any customs duties or taxes for international orders are the responsibility of the customer.

For detailed shipping information, visit www.shinecite.com/shipping-policy.

5. Return and Exchange Policy

Shinecite is committed to customer satisfaction. If you are not fully satisfied with your purchase, you may return or exchange it within 30 days of delivery, provided the item is:

  • Unworn and in its original condition

  • Accompanied by the original receipt and packaging

Refunds will be processed using the original payment method. Shipping costs for returns are the customer’s responsibility unless the return is due to a defective or incorrect item.

For more information, visit our Return Policy page at www.shinecite.com/return-policy.

6. Order Cancellation

  • Orders can be canceled within 24 hours of placement by contacting our customer support team.

  • Cancellations after 24 hours may incur a restocking fee.

  • Shinecite reserves the right to cancel orders suspected of fraudulent activity or misuse of promotional offers.

7. Warranty

All products sold by Shinecite are covered by a limited warranty against manufacturing defects. This warranty does not cover:

  • Wear and tear due to regular use

  • Damage caused by misuse or negligence

8. Customer Support

Our dedicated customer support team is available to assist with any inquiries, complaints, or concerns. Reach out to us via:

9. Changes to the Sales Policy

Shinecite reserves the right to amend this sales policy at any time. Changes will be communicated via our website and take immediate effect unless otherwise stated.

For any questions regarding this policy, please contact us at info@shinecite.com.

Thank you for choosing Shinecite. We look forward to serving you with the finest in luxury fashion.