REFUND & RETURNS POLICY

Effective Date: February 20, 2025

At SHINECITE, we want you to love what you ordered! If for any reason you’re not satisfied with your purchase, we offer a hassle-free return and exchange policy. Please review the terms below for more details:

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

  • Returns must be made within 30 days from the date of purchase.
  • Items must be unused, unworn, and in original condition with all tags attached and packaging intact.
  • A proof of purchase (order number or receipt) is required for all returns or exchanges.
  • Final sale items, gift cards, and personalized/customized products are non-returnable and non-exchangeable.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@shinecite.com or call (316) 755-1959 with your order number and reason for return or exchange.
  2. Return Authorization: We will provide you with a Return Authorization Number (RA#) and instructions on how to send your item back to us.
  3. Return the Item: Carefully pack your item and ship it back using a trackable shipping method. Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  4. Processing: Once we receive the returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.

3. Refund Policy

  • Refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected and processed.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.
  • If you haven’t received your refund after 10 business days, please contact your bank or payment provider for further assistance.

4. Exchange Policy

  • If you wish to exchange an item for a different size, color, or style, we will process the exchange at no additional charge (subject to availability).
  • If the item you want to exchange for is out of stock, we will offer you store credit or a refund.
  • Exchanges are shipped within 3-5 business days after we receive your returned item.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please notify us within 7 days of receiving your order. Provide clear photos of the issue, and we will cover all return shipping costs and send a replacement immediately.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Personalized or customized products
  • Items damaged due to misuse, improper care, or normal wear and tear

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. If the issue persists, please contact our customer service team at info@shinecite.com for assistance.

8. Contact Us

If you have any questions or need assistance regarding returns or exchanges, please contact us:

📞 Hotline: (316) 755-1959
📍 Address: 213 N Emporia St, Valley Center, Kansas
📧 Email: info@shinecite.com